Topic: Employee Training – Getting it Right Every Time
Summary: The help desk is often the place careers begin in IT – hiring college grads or internal transfers with some technical knowledge. Learn how to develop a dynamic and interactive training site using SharePoint to create and manage learning guides and other modules.This approach ensured that every help desk team member is a real-time instructor, training new support admins while also increasing individual and collective available knowledge and expertise.
Terri Oropeza has been in IT Support since 1985 – first as the owner of a pioneer desktop publishing company and for 22 years at Synopsys where she transformed the traditional Help Desk into a full service Solutions Center – providing 24 x 5 support using resources in the US , India and Europe. She is skilled in working with diverse global teams from customers to upper management to individual contributors. Terri has had many different roles in IT including Project Manager, Business Analyst, Account Manager and Business Systems Administrator. Terri has been an HDI member since 2000 and has been a local chapter officer for many years. After retiring from Synopsys, Terri is now teaching Computer and Information Systems courses at Cabrillo College in Capitola.
Keson Khieu, CISSP, PMP
Information Security Officer
Topic: Coming Soon!
Summary: Stay Tuned!